Grand Rezen Jiuzhaigou Resort

Great location with friendly and hospitable staff. Especially Hotel Staff 小王，He is friendly and helpful, he went the extra mile to help us with our luggage to our rooms, and configuring of our air conditioner. Hotel Buffet breakfast is good.

Stayed for 5 consecutive nights from 14-19 Sep 2024 Hygiene-3 The hotel’s hygiene is really sub-par, found black rubber bands left on the floor, likely left behind by the previous guest. Room cleaned, top up with fresh towels but used towels not cleared…. Taking a bath is painful as the water pressure is weak and it is difficult to adjust the temperature. The water either gets extremely hot or just turned cold. Highlighted the issues to the counter staff. They look into the issue and took action immediately, the issues persisted. Value for Money- 3 Breakfast spread was average. This 5 star overrated. It is a 3.5 star at the most. Location-5 Great location, near to the scenic with many restaurants nearby. Service-5 In general, all the front desk and service staff were very friendly and helpful, in particular the housekeeper Xiao Han who is very prompt and pro-active in ensuring that we had a pleasant stay.

Very comfortable and clean. I would like commend 小韩whom provided a good service in ensuring that we have a pleasant stay. He has given extraordinary services to us.

很可惜十月中旬室外泳池已經關閉了，但整體感受還是很不錯。位置距離溝口稍微有點距離但是長者孩子都可以步行到達，旁邊就是很多餐廳。前台人員服務意識很強，入住馬上有人來幫忙拿行李，早餐品種也比較豐富，值得推薦。

設施：房間不是很大 但是各個區域很合理 衞生：可以的 床單枕頭都舒服 是 環境：離溝口 離千古情都很近 打車一二十元 服務：OK的 前台笑眯眯的 特別是海軍 高大帥氣 模特氣質 服務也很好 唯一不足：不曉得房間座機為什麼沒有聲音 想打總枱打不了

房間衞生很好，五個人入住，兩個房間，入門就是床稍微有點怪怪的，但是管家小呈特別好，三樓電梯，剩下三層的行李全是他幫忙提上來的，然後我們九寨溝一天之後，他還幫忙拿了泡腳盆和草葯包，貼心到爆哦，好喜歡他的服務，因為有他，酒店體驗感也提升了不少！

位置在溝口，離月亮灣停車場很近。酒店設施也很新，我們訂的三人間，巴巴適適，酒店提供小朋友的用品也是可可愛愛的，管家小韓很熱情，點贊。酒店早餐還是比較豐富。酒店也很乾凈衞生，洗護都是獨立包裝，下次還是可以選擇這兒

酒店管家小韓實在太貼心啦！告訴我們酒店的設施，離店的早晨也不忘記提醒我們天氣狀況。給個大大的贊！ 至於酒店，其實蠻好的，很安靜。就是廁所和淋浴間做的不那麼人性化。希望下次入住，可以添置給顧客放衣服毛巾的架子。其他都很好。

獨自到九寨溝旅遊，提前查了很多攻略，最終決定定這家酒店，一是口碑好，二是裝修新，因為二次進溝還要去黃龍，所以連住三晚，事實證明選擇非常正確，首先這個酒店本來是不包接送的，我抱着試試看的想法打電話問了下，前台説那就贈送一次接送機吧，接機服務非常好，司機江師傅是酒店車隊合作方，主動給我打開了電加熱座椅，剛到九寨溝穿的比較少，真是救了我的命，而且他這輛車是個大越野車，很新，車況非常好，最後一天我從黃龍景區出來不好打車，給他打電話他主動開車到黃龍景區接我，收費也很合理，牆裂推薦，他的電話是***********。另外，酒店的服務也非常周到，前台海軍管家式服務，給我把行李送到房間，住宿期間有求必應。酒店環境也很棒，而且早餐品類豐富，雞湯麪菌菇很多，湯也好喝，總之我牆裂推薦大家住這家酒店，五星好評！！！